There has been a lot of work exploring why some pay-as-you-go (PAYGo) solar customers stop paying after they are initially granted a loan, most of which has focused on the customer and challenges they encounter, for example, short-term cash flow issues, and challenges with payment logistics, etc. Our goal with this blog is to examine the other side of repayment — what can PAYGo operators do internally with their products, systems, and processes to set customers up for repayment success (or failure)?

Read more: The Medium