People Operations Manager

About Bboxx

Bboxx is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. having already impacted over 2.5 million customers’ lives with our Solar Home Systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.

Recently in September 2022, Bboxx acquired PEG Africa, giving access to new markets in Senegal, Ivory Coast, Ghana, and Mali, bringing total operating markets to 10 countries. This Merger and Acquisition is cementing Bboxx status as the leading super platform for life-changing products and services on the African continent by joining forces with PEG Africa, one of the largest providers of distributed energy in West Africa and one of the continent’s fastest-growing companies.

Role Purpose:

To manage the People Operations function of the Operating Country, to provide expertise and advisory to the business stakeholders on a wide range of employment services, including but not limited to employee relations, labor relations, People analytics, compensation, engagement, staffing, performance management, and learning and development. This is both a strategic and hands-on role that provides full cycle Human Resources support. The role is critical in executing people initiatives, providing great internal customer support, driving People functional excellence and process improvement.

About The Role

Serve as primary point person and consultant for all People management matters.

Work with the Country MD & Regional People team on the headcount planning and support the recruiting process at country level, together with the hiring managers.

Proactively partner with regional People management team to improve the key “people” outcomes and act as a key advisor to functional and line management in all areas of People management.

Promote culture, emulate Bboxx’s values and help Team Leads to incorporate them into their conversations around engagement, career growth and performance management.

Drives performance by aligning to strategic business objectives, competitive landscape, and current and potential future business challenges.

The ability to recommend new approaches, policies, and best practices to effect continual improvements in development of HR within the company.

Work with regional People Team in creating and driving effective development, employee relations, retention, and reward programs and initiatives.

Act as spokesperson and liaison with the authorities for labor relations issues and partner with operations management to address employee concerns.

Oversee through an existing HR admin team, all matters related to employee database, signing of contracts, HR Sytem permissions, etc).

Oversee implementation of health and safety at country level.

Improve People department to generate improved efficiencies, reduce cost or improve data retained in HR management

About You

Bachelor’s degree, preferably in Human Resources.. Masters preferred.

Human Resources certification(s) is a plus.

Being an enthusiastic team player with a strong drive to create a positive work environment.

Fluent in French and a minimum of “intermediate level” in English is required for communicating sometime with the Group.

Minimum 4+ years of broad HR experience, including employee coaching and counseling, comp/benefits, union relations, union-free operations, recruitment, performance and talent management.

Knowledge and friendly use of an HRM system could be an advantage.

Required expertise in employment laws specific to Togo.

Strong interpersonal and organizational skills required as well as the ability to conduct a high level of professionalism especially when dealing with sensitive issues or problems.

Proven ability to remain flexible and articulate clear communication.

Strong computer and analytical skills.

At Bboxx, we celebrate our differences, and recognize the strength in the diversity of our people. We are a global employer who believe in providing opportunities for all its employees to unlock their potential regardless of background, age, sex, race, religion, or personal beliefs.

We look to recruit individuals from all different backgrounds and encourage you to apply to roles you are passionate about, even if you need help from us to develop your skills. We strive to create an inclusive environment and regularly celebrate the diversity of our people through events arranged by our Culture Committee. Bboxx provides a workplace where you can be your authentic self and focus on our mission of transforming lives through access to energy!