Operations Planning Specialist

Company Introduction

ALWAYS PAMOJA: We are one global team with one dream!

Our diverse team at ZOLA Electric, dispersed across 4 continents and 13+ different nationalities, share a common vision and commitment to solving the Energy Access challenge that afflicts over 2 billion people and hundreds of millions of businesses globally. This is one of the world’s great problems, impacting our most vulnerable and driving inequality across income, healthcare, education and climate change. As one of us, you are equally passionate about making an impact as you are creating the technologies that will eradicate Energy Inequality.

ZOLA Electric was born in and around the Serengeti in Tanzania, initially installing smart, connected devices (batteries and solar) that powered basic energy needs such as lighting for rural communities. Our theory that thousands of networked, connected devices will form the basic architecture of energy provision in emerging markets holds true today. ZOLA doesn’t design and enable discrete products, we design networks which combine the power of a family of products all controlled by one operating system, VISION. Today we are proud to say that our network delivers reliable, affordable and smart power to over 2 million people and businesses across three continents. This is only the beginning.


The Operations Planning Specialist is an overall custodian of all supply planning in the organization and is the first point of contact with the customer team. He/she is responsible for the proper supply planning of the SKUs, shipping, and distribution activities. Additionally, the Operations Planning Specialist is responsible for the order management and stock availability as well.

This role offers an excellent opportunity to challenge yourself, drive results with excellence, and innovate within the confines of a fast-growing start-up organization. Zola Electric provides the Operations Planning Specialist

with unlimited career growth opportunities through training, support and coaching.

Job Responsibilities:

  • Integrate analytics, data science and research into your methodology, including defining KPIs for measuring success
  • As an operations planner you will be the first point of escalation and knowledge owner of the ins and outs within the various product SKUs.
  • Are responsible for the forecasts and parameters in the system as well as reacting in key moments. Should you see different demand patterns, you will take action and ensure that the sales potential is met with the on-hand stock to the best of your ability.
  • Check the orders in NetSuite and take action based on stock levels and forecasts.
  • Provide data and feedback relevant for KPI analysis as well as other internal and external reporting.
  • Maintaining an overview of your stock levels is a key priority.
  • Communicate proactively to internal and external customers on late deliveries/short shipments and order processing incidents, so that they may take appropriate action.
  • Monitor inbound deliveries to make sure they are on time and complete.
  • Hold regular meetings with suppliers and colleagues to improve internal stock levels and product availability.
  • Keep track of the administration for master data or closing open orders and maintain an overview of the situation.
  • Prepare shipping schedules for products and match them with the demand and ensure the orders are released on time
  • Responsible for the order management in NetSuite and ensure smooth execution of day to day tasks.
  • Any other ad hoc tasks and projects to assist in the continuous improvements and the smooth running of the Customer Operations area.
  • Liaise with the Finance and Commercial team and provide internal support.
  • Implement specific customer related projects.


Skills and Experience:


  • Bachelor level of education in Supply Chain and/or Operations related degree.
  • At least 2 years of relevant work experience in Supply Chain Planning. Knowledge of S&OP, Forecasting, Demand Planning and Supply Planning processes
  • International Supply Chain experience in manufacturing a plus.
  • Familiar with Logistics (Incoterms, Tariff Codes, export documentation), Supply Chain processes (forecasting, planning, escalations, prioritizations, etc.), and other Order to Cash, etc.)
  • IT skills: Outlook, Excel and Netsuite (mandatory)
  • Good command of English is a must



  • Commercially oriented
  • Ability to build and maintain relation with customers
  • Self-starter, dynamic and proactive
  • High degree of accuracy and responsibility
  • Results focused.
  • Strong communication, persuasion and interpersonal skills


WORKING CONDITIONS office bound/on-site/travel

  • Hybrid (3 days in office, 2 days remote)


Interested and qualified candidates who meet the above criteria are welcome to apply.

ZOLA is an equal opportunity employer.