Jobs

Nigeria-Technical Support Engineer (Solar/PV Industry)

About the job

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.

Responsibilities

  • Responsible for all Growatt products after-sales in Nigeria
  • Remote technical support for product issues via telephone calls, email, and social communication software or APPs.
  • Field services include onsite inspection & repair, inverter swap & fitting, inverter maintenance, and customer visits.
  • Collect product failures, output feedback on major quality issues, and coordinate with staff in HQ to improve product quality.
  • Work reports, troubleshooting documentation and comply with the company

 

Qualifications

  1. Power Electronics or Electronics Engineering major preferred, preferably in the photovoltaic industry; Fresh graduates are welcome!
  2. Ability to learn multi-series products quickly
  3. Fluent in English with strong communication skills
  4. Adaptable to frequent business trips, hard-working, able to work under high pressure, and willing to contribute to the company.
  5. Familiar with basic instrumentation such as multi-meter, 485 tool etc.
  6. Proactive, strong sense of responsibility, good communication skills and teamwork spirit, strong ability to implement goals and plans.

 

About Growatt:

Established in 2011, Growatt is a global leader in smart energy solutions. The company provides an extensive portfolio of products and solutions including PV inverters, energy storage systems, EV chargers, and smart energy management solutions. According to IHS Markit, the company is the world’s No.1 residential inverter supplier and also ranks among the global top 5 suppliers of commercial inverters. Additionally, Growatt is the second largest supplier in the world for storage hybrid inverters according to Wood Mackenzie.

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