Customer Value Manager

Who We Are, And What We Do

PEG delivers Pay-As-You-Go (PAYG) asset-based financing to consumers who lack both access to reliable electricity and formal banking services. PEG’s anchor product – a basic solar home system that includes six lights, a phone charger, a radio, and a TV – allows consumers living on $5-10 per day to access clean light for working and studying after hours, avoid harmful air pollution from kerosene based lighting solutions, and also build credit for additional products and services over time.

To date, PEG has raised over $45 million and has over 450 full time staff, and 550 commission based agents across Ghana, Ivory Coast, Senegal and Mali selling thousands of products per month to underserved customers. PEG has also won numerous awards, including the prestigious 2017 Ashden International Award for excellence in sustainable energy, Inclusive Fintech 50, and was named as one of the “fastest growing companies in Africa” by the London Stock Exchange.

PEG is an equal opportunity employer committed to diversity. All qualified candidates, regardless of age, sex, ethnicity, race, and religion, are encouraged to apply. If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box – we’re looking for candidates who are particularly strong in a few areas and have some interest and capabilities in others.

What You Will Be Doing

  • Develop and implement operational strategies to minimize credit risk, including redefining sales processes to ensure a repayment focus whilst not hindering growth
  • Credit risk analytical & policy management
  • Build and maintain partnerships with key stakeholders (sales, logistics, customer experience etc.)
  • Drive Company Credit performance through KPIs and supporting metrics, and develop adequate portfolio risk reports
  • Customer Value Management and in-life customer cycle management
  • Manage field & office based repayment force : drive teams efficiency and productivity
  • Other duties as assigned


What we are looking for

  • Bachelor or Masters’ Degree in Economics, banking & finance or a related field
  • At least 3-5 years at a senior management level in credit (preferably microfinance, asset financing or related sector )
  • Experience in managing field and office based teams
  • Experience in a fast growing, dynamic work environment
  • Sophisticated analytical skills, and a data-driven approach to analyzing complex problems
  • Experience with credit scoring, customer and risk segmentation is a plus
  • Entrepreneurial spirit with the ability to be innovative and comfortable to challenge the status quo
  • Fluency in French and English